Refund policy
Last Updated: June 2026
Our Commitment
At TARA, every piece is thoughtfully selected to reflect beauty, quality, and everyday elegance.
We want you to love your purchase. If something isn't right, we're here to help.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery.
To help us review your request efficiently, please provide:
• Your order number
• Clear photographs of the item
• Photographs of the packaging
• A clear unboxing video showing the issue
Requests submitted without sufficient evidence may be delayed or declined.
Review Process
Once your request is received, our team will review the information provided and respond within 3–5 business days.
If additional information is required, we may contact you before a decision is made.
Approved Resolutions
Depending on the nature of the issue, TARA may offer one of the following resolutions:
• Replacement of the item
• Store credit
• Partial refund
• Full refund
The resolution offered will be determined based on the circumstances of each case and the supporting evidence provided.
Items Not Eligible for Return or Refund
To maintain product integrity and hygiene standards, we generally do not accept returns or exchanges for:
• Change of mind
• Personal preference
• Incorrect product selection
• Products that have been worn, used, damaged, altered, or improperly handled after delivery
• Minor colour variations caused by screen settings
• Minor measurement variations
• Natural variations in pearls, stones, crystals, or other naturally occurring materials
• Normal wear and tear
As many of our materials occur naturally, slight variations in colour, shape, texture, pattern, and inclusions are considered part of the uniqueness of each piece and are not regarded as defects.
Order Cancellations
Orders may be cancelled only before processing begins.
Once an order has entered processing or fulfillment, cancellation requests may no longer be possible.
If you wish to request a cancellation, please contact us as soon as possible after placing your order.
Delivery & Shipping Issues
TARA cannot be held responsible for delays or delivery issues caused by circumstances outside our control, including:
• Customs inspections or clearance delays
• Carrier disruptions
• Severe weather conditions
• Public holidays
• Incorrect or incomplete shipping information provided by the customer
• Unclaimed packages
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
Refund Processing
Approved refunds will be issued to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution and payment provider.
Contact Us
If you believe there is an issue with your order, please contact us as soon as possible:
Email: contact@yourtara.com
We aim to respond to all inquiries within 24–48 business hours.
A Note From TARA
Every piece at TARA is selected with intention and care.
We are committed to providing a thoughtful shopping experience and fair resolutions whenever genuine issues arise.
Thank you for placing your trust in TARA.